I've been working literally 7 days a week on my travel business which I'm super grateful for. I'm also burnt out and feel so bloody guilty that I can't help my clients out straight away ( even people are happy to wait) and not doing as much as I could for FR33 EARTH and SoFur Super tired but super happy and proud whenever I help my clients to make sure they get to their holiday destinations. This picture has a longggg story behind it. Read more if you want to know what a Travel Manager like me have done for this family to get to NYC. When covid hit, I had to cancel their flight and hotel and kept the hotel as credit. Fast forward to 2022, Louise's daughter is one of the skaters group that I just booked last month to go to Toronto. She was planning to go to NYC so Louise decided lets take all the fam there and use the hotel credit. Now, this is the annoying part where I come in and help her out. Hotel was booked through Booking.com. Emailed them 5 times to get help with rebooking the dates they want..... no response so I decided to call the hotel in NYC. When I first rang it was 3am their time and the staff said to call back during business hours at 9am which is midnight in Australia. I waited up to call them which the reservation staff insisted on charging a fee of $500USD to rebook. I fought back and said how can you charge when the client couldn't even fly out to NYC. She said well European customers have been here since December so I told her well Australia's border just opened honey. Read the news. Eventually she agreed to rebook my client without a fee... Boo Yahhhh. Louise also wanted to add more people and roll away bed so for a few night I had to stay up until midnight to call NYC hotel to organise this for her. Once their flights are booked and they were ready to jet off, the night before you are meant to upload your proof of vaccination, covid negative result, passport,ESTA etc. Louise was diagnosed with covid early March which the US said she will need a letter from GP saying she got covid but okay now to fly. No need to get the covid test done. When she uploaded everything on United's website her GP letter got rejected which she ended up calling me at 5.30pm panicking. I never had this situation happen before so I said let me try to call the United sales rep and see. I emailed her the GP letter, called and texted which she ended up calling me at 5.45pm ( after work!) and said she will call her support team to get advice. When the sales rep called back she said that her GP letter should be okay however check in staff may say that Louise might have to get her test done in order to fly. Since Sydney airport has been hectic, I told Louise that if I was her, I'd go to the Sydney airport at night to get tested so that she doesn't feel flustered on the departure day which is today. Oh and 2 of her kids, son's girlfriend were in a separate booking and the niece in 1 booking. Louise wanted me to organise the seats for them so they would be together. After I did an online check in for them, everyone was all over the place. I tried for an hour to seat them together but couldn't do it in my system or United website so I rang United and got help to sort this out. Guess what time this was? 11pm. This morning she texted me that everyone all checked in and she didn't need to get the covid test. Best of all, her partner actually upgraded their tickets to Business class which I helped him do it last week without telling Louise cus he wanted to surprise her 😍 So yeah, I'm very happy when she sent me this pic and she was super appreciative of all my help. After reading this, if you still think booking everything online yourself to save money is the way to go then hey I won't stop you. But imagine when your flights get cancelled, time changes, the hotel won't reply back to your email and all these dramas, do you want to waste your time to fix this? Or do you prefer to pay a service of $80 so you have someone like me to fix them for you? For a $80 service fee per person I can organise your flight, accommodation, travel insurance, transfer, tours etc. If there is any drama, I'll help you fix it so you don't need to spend time calling the airlines, hotels blah blah blah.
📞 0425328050
📧 sekha@itravel-au.com
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